Lowest Price Policy^
+40,000 Products
2 hour Click & Collect
Easy in-store ReturnsIn-store accessibility
Bunnings Instore Accessibility Commitment Statement
At Bunnings, we are committed to creating an inclusive and accessible experience for all our customers. We believe that everyone should have the opportunity to shop and navigate our stores with ease and dignity. Our friendly team are available to assist customers who may require extra accessibility support.
We are constantly looking for ways to enhance the accessibility of our stores. Our goal is to create a shopping experience that is welcoming and accessible to everyone. We recently had some of our stores audited by Australian Disability Network, who Bunnings are members with, some great opportunities for us to now implement.
In addition to our physical stores, we are committed to making our online platforms accessible. We strive to ensure that our website and mobile applications are user-friendly and can be easily navigated by all customers. Check out our Website Accessibility page for more information.
We are proud of the progress we have made so far, but we know there is always more to be done. We will continue to work towards improving accessibility in our stores and online, ensuring that Bunnings remains a place where everyone feels welcome and valued.
Sensory maps
Sign language
Name badge stickers
Accessible parking
Accessible toilets & change tables
Carry to car service
Collection services
Delivery services
Elevators & escalators
Trolleys & wheelchairs
Bunnings product finder app
Sensory Maps
Sensory Maps are available at all of our stores. Bunnings store sensory maps support customers with sensory restrictions to help plan their journey before they arrive and navigate our stores. The sensory maps are accessible on each store page.
Sign language
Bunnings has developed a training program for team members to learn Auslan and New Zealand Sign Language (NZSL) through the support of external organisations in Australia and New Zealand. Over 5,000 team members have now completed these programs. You may also notice Auslan or NZSL stickers on the team member name badges, if you do feel free to use sign language with them. Our team may still be learning so please be patient. We hope this provides extra support to our customers who are DEAF who may need this assistance.
Name badge stickers
We are committed to creating a welcoming workplace and customer experience. We value the diversity and inclusion of our team and aim to reflect the local community we serve at our sites. You may have noticed team members wearing stickers on their name badges. These are designed to support and celebrate our team – and to assist customers who shop with us in store. Here are some examples of the name badge stickers and their explanation.
D.I.Y. Workshops
D.I.Y. Workshops provide free interactive information sessions for customers; everyone is welcome.
Click & Deliver Service
Our Click & Deliver service allows customers to purchase items online and have the items delivered to their door.
Drive & Collect Service
Our Drive & Collect service enables customers to order online and collect their items from their local Bunnings store. This is a contact-free process, allowing customers to stay in their car while our friendly team loads their items.
Trolleys & wheelchairs
We provide trolleys for customer use, including trolleys with baby seats to ensure child safety. Most of our stores also have wheelchairs and wheelchair/mobility trolleys available. Please speak to our friendly team if you require this during your visit.
Bunnings app
The Bunnings app helps customers to plan their visit to our stores. The app provides descriptions of each item, including aisle location, to ensure all of our customers can be prepared and feel confident navigating through our stores.
Carry to car service
Recognising that sometimes you may need extra assistance, we offer a Carry to Car Service. Whether you've purchased large items, have multiple bags, or simply need help getting your products to your car, chat to our friendly team who will be able to organise assistance.
About us
In-store accessibility