Help Centre

Frequently asked questions

How can I get an update on the status of my order?

To track your order, enter your order number, which can be found in your order confirmation email.

When will my order be ready for collection?

Orders placed by 4pm will be available for pickup within 2 hours (Subject to store trading hours). Orders placed after 4pm will be processed the following day. Please note you will receive a notification once your order is processed and ready for collection. For further information you can view our Terms & Conditions here.

How long will my order take to be delivered?

In most cases delivery of products purchased online will take 2-5 business days. Find out more about Click & Deliver.

Can I return or exchange my product?

Our refund and exchange policy is available online. If you need any clarification, please contact your local store where a Team Member will be able to assist you further.

Do you allow pets into your stores?

We always welcome assistance animals. We also welcome well-behaved pets that are on a lead.

We ask that you maintain full control of your pet at all times and clean up after it, otherwise you will be asked to remove your pet from the store.

Help

I cant sign into my account can you help

If you're having trouble signing into your account, please contact us for assistance.

I've forgotten my password, can I reset it?

Visit the Forgotten Password page to reset your password.

I've forgotten my user name, can you retrieve it?

If you've forgotten your user name, please contact us for assistance.

Payment

Are my personal details safe?

Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement.

The price has changed since I placed my order, can I get the lower price?

If the product price has changed since placing your order, please contact Customer Support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11 for assistance. Bunnings Price Guarantee only applies to products sold by Bunnings.

What methods of payment do you accept?

Payment can be made by Visa and Mastercard.

Price guarantee

Do you price match products online?

Our Price Policy also applies online to products sold by Bunnings. Please contact Customer Support at OnlineEnquiries@bunnings.co.nz or call 0800 35 00 11 to process the price guarantee and place your order.

What's your price policy?

Find out all you need to know about our Price Policy.